For technical support please contact support@pulsar-vision.com.
Answers to frequently asked questions about the devices can also be found in the FAQ section.
Possible cause
The Battery Pack is empty
Solution
Charge the Battery Pack
Solution
In case of any malfunctions during operation, try resetting the device by long pressing the ON/OFF button for 10 seconds.
Possible cause
USB cable is damaged.
Solution
Replace USB cable.
Possible cause
The external power supply is discharged.
Solution
Charge the external power supply.
Possible cause
Calibration is required.
Solution
Perform image calibration according to Calibration Mode section.
Solution
If the image does not clear after calibration, you need to recalibrate.
Possible cause
After turning on the device, it takes some time for the sensor temperature to stabilize. This is normal and is not a defect.
Possible cause
The dioptre adjustment range is not enough for your eyesight.
Solution
If you wear glasses with a range of -3/+4, keep glasses on when looking through the eyepiece.
Possible cause
The device was exposed to static electricity during operation.
Solution
After exposure to static electricity, the device may either reboot automatically, or require turning off and on again.
Possible cause
Brightness or contrast level is too low.
Solution
Adjust the brightness or contrast in the Quick Menu.
Possible cause
Dust and condensation are covering the outside or inside optical surfaces.
Solution
Wipe the outer surface of the objective lens with a soft cotton cloth. Dry the riflescope. Let it stand for four hours in a warm room.
Possible cause
The lens is not focused.
Solution
Adjust the clarity of the picture by rotating the lens focus control.
Possible cause
The riflescope is not mounted securely or the mount was not fixed with thread sealant.
Solution
Check that the riflescope has been securely mounted.
Make sure you are shooting the same cartridge and load as when the weapon was first zeroed.
Be advised that changes in season, time of day and/or changes in temperature may slightly shift your point of impact. Double checking your zero before hunting is recommended.
Possible cause
After shooting, the aiming reticle may not be in the centre of the display. This is normal and is not a defect.
Possible cause
Wrong settings.
Solution
Adjust the riflescope according to the Powering on and Image Setting section.
Check the outer surfaces of the objective lenses and eyepiece and, where necessary, wipe away dust, condensation, frost, etc. In cold weather, you can use special anti-fogging coatings (e.g., the same as for corrective glasses).
Possible cause
Password in the riflescope was changed.
Solution
Delete the device from your local network and add it again, using the password saved on your riflescope.
Possible cause
There are too many Wi-Fi networks in the area where the riflescope is located which may cause signal interference.
Solution
To ensure stable Wi-Fi performance, move the riflescope to an area with few or no Wi-Fi networks.
Solution
Switch the device's Wi-Fi bandwidth.
Possible cause
The device has a 5 GHz network enabled, but the smartphone only supports 2.4 GHz.
Solution
Switch the device's Wi-Fi bandwidth to 2.4 GHz.
More information on solving problems with connection to Stream Vision 2 by following the link.
Possible cause
Smartphone or tablet is out of range of a strong Wi-Fi signal. There are obstacles between the device and the smartphone or tablet (e.g., concrete walls).
Solution
Relocate smartphone or tablet into the Wi-Fi signal line of sight.
More information on solving problems with connection to Stream Vision 2 by following the link.
Possible cause
The object is behind glass, which obstructs thermal vision.
Solution
Remove the glass.
Possible cause
These problems may occur during observation in adverse weather conditions (snow, rain, fog etc.).
Solution
The presence of dots is caused by peculiarities of microbolometer or display production technology and is not a defect.
Possible cause
In warm climates, objects in the background of a thermal image heat up differently because of thermal conductivity, generating a high temperature contrast and a sharper thermal image.
In cold climates, objects in the background of a thermal image will cool down to roughly the same temperature, which leads to a greatly reduced temperature contrast and a degraded image quality. This is normal for all thermal imaging devices.
Possible cause
The battery compartment cover lock is not fully closed.
Solution
Close the battery compartment cover. Move the lock to the end left position until it stops. The lock tab should be aligned with the icon .
Possible cause
The hook (10) has not entered the groove of battery compartment cover lock (7).
Solution
Make sure the battery is in the correct position under the battery cover. The hook (10) must fit into the groove of the battery compartment cover lock (7).
Possible cause
The Bluetooth module is not turned on.
Solution
Turn on the Bluetooth module according to the instructions (see the Bluetooth section).
Possible cause
The Remote control is not activated.
Solution
Activate the remote control according to instructions (see the Remote Control Activation section).
Possible cause
The Remote Control is out of range of the device.
Solution
Return to the device coverage area.
Possible cause
Remote control battery low.
Solution
Install a new CR2032 battery as follows: unscrew the screws on the rear cover of the Remote Control, remove the cover, install a new battery, and screw the cover with screws.
Possible cause
Ballistic calculator uses angle/elevation readings of your riflescope in order to calculate the SPOA. The elevation angle of the riflescope while inputting the distance is not matching the angle of aiming.
Solution
Keep the reticle of the riflescope on the target while manually inputting the distance data.
from Yukon Group 2024
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