Troubleshooting

Possible cause

The batteries are completely discharged.

Solution

Charge the batteries.

Solution

In case of any malfunctions during operation, try resetting the device by long pressing the ON/OFF button for 10 seconds.

Possible cause

USB cable is damaged.

Solution

Replace USB cable.

Possible cause

The external power supply is discharged.

Solution

Charge the external power supply.

Possible cause

Calibration is required.

Solution

Carry out calibration according to Calibration Mode section.

Solution

If the image does not clear after calibration, you need to recalibrate.

Possible cause

After turning on the device, it takes some time for the sensor temperature to stabilize. This is normal and is not a defect.

Possible cause

The device was exposed to static electricity during operation.

Solution

After exposure to static electricity, the device may either reboot automatically, or require turning off and on again.

Possible cause

Brightness or contrast level is too low.

Solution

Adjust the brightness or contrast level in the Quick Menu.

Possible cause

Problems described may arise in adverse weather conditions (snow, rain, fog etc.).

Possible cause

Password in the device was changed.

Solution

Delete network and connect again inserting the password saved in the device.

Possible cause

There are too many Wi-Fi networks in the area where the device is located which may cause signal interference.

Solution

To ensure stable Wi-Fi performance, move the device to an area with few or no Wi-Fi networks.

Solution

Switch the device's Wi-Fi band.

Possible cause

The device has a 5 GHz network enabled, but the smartphone only supports 2.4 GHz.

Solution

Switch the device's Wi-Fi band to 2.4 GHz.

More information on solving problems with connection to Stream Vision 2 by following the link.

Possible cause

Smartphone or tablet is out of range of a strong Wi-Fi signal. There are obstacles between the device and the smartphone or tablet (e.g., concrete walls).

Solution

Relocate smartphone or tablet into the Wi-Fi signal line of sight.

More information on solving problems with connection to Stream Vision 2 by following the link.

Possible cause

The object is behind glass, which obstructs thermal vision.

Solution

Remove the glass.

Solution

The presence of such pixels is associated with the manufacturing technology of displays and microbolometer. It is not a defect.

Possible cause

In warm climates, objects in the background of a thermal image heat up differently because of thermal conductivity, generating a high temperature contrast and a sharper thermal image.

In cold climates, objects in the background of a thermal image will cool down to roughly the same temperature, which leads to a greatly reduced temperature contrast and a degraded image quality. This is normal for all thermal imaging devices.

Possible cause

There is an object in front of the receiver or emitter lens preventing signal transmission.

Solution

Make sure that: the lenses are not blocked by your hand or fingers; the lenses are clean.

Possible cause

The device is not being held steadily when measuring.

Solution

Keep the device steady when measuring.

Possible cause

Distance to the object exceeds 1000 m.

Solution

Pick an object at a distance not longer than 1000m.

Possible cause

Low reflection ratio (for example, tree leaves).

Solution

Pick an object with higher reflection ratio (see point Additional Information in section Laser Rangefinder.

Possible cause

Inclement weather conditions (rain, mist, snow).

Solution

Slight movement of the image borders is normal when the stabilization function is active. To eliminate border movement, turn the function off.

Solution

To reduce image movement, perform a calibration in the stabilization menu.

To eliminate image movement completely, turn off the stabilization function.