For technical support please contact support@pulsar-vision.com.
Answers to frequently asked questions about the devices can also be found in the FAQ section.
Possible cause
Battery Pack is discharged.
Solution
Charge the Battery Pack.
Solution
In case of any malfunctions during operation, try resetting the device by long pressing the ON/OFF button for 10 seconds.
Possible cause
The USB cable is damaged.
Solution
Replace the USB cable.
Possible cause
External power supply is discharged.
Solution
Charge the external power supply.
Possible cause
Calibration is required.
Solution
Perform the calibration according to Microbolometer Calibration section.
Solution
If the image does not clear after calibration, you need to recalibrate.
Possible cause
After turning on the device, it takes some time for the sensor temperature to stabilize. This is normal and is not a defect.
Possible cause
Brightness or contrast level is too low.
Solution
Adjust the brightness or contrast level in the Quick Menu.
Possible cause
Problems described may arise in adverse weather conditions (snow, rain, fog, etc.).
Possible cause
Password in the device was changed.
Solution
Delete network and connect again inserting the password saved in the device.
Possible cause
There are too many Wi-Fi networks in the area device is located which may cause signal interference.
Solution
To ensure stable Wi-Fi performance, move the scope to an area with few or no Wi-Fi networks.
More information on solving problems with connection to Stream Vision by following the link.
Possible cause
Smartphone or tablet is out of range of a strong Wi-Fi signal. There are obstacles between the device and the smartphone or tablet (e.g., concrete walls).
Solution
Relocate smartphone or tablet into the Wi-Fi signal line of sight.
More information on solving problems with connection to Stream Vision by following the link.
Possible cause
The device was exposed to static electricity during operation.
Solution
After exposure to static electricity, the device may either reboot automatically, or require turning off and on again.
Possible cause
Because of variations in thermal conductivity, objects (surrounding environment, background) under observation become warm more quickly at above-zero temperatures, which allows higher temperature contrast, so the quality of the image produced by a thermal imager will be better.
At low operating temperatures, objects under observation (background) normally cool down to roughly identical temperatures, which leads to reduced temperature contrast and to image quality (precision) degradation. This is normal for thermal imaging devices.
Possible cause
You are looking through glass.
Solution
Remove the glass or change the viewing position to avoid it.
Possible cause
Remote control is not activated.
Solution
Activate the remote control according to instructions.
Possible cause
Wireless remote control low battery.
Solution
Install a new CR2032 battery.
Solution
To replace the USB cable, contact your local distributor.
Self-repair of the cable is prohibited.
The ability to use a USB cable from other manufacturers with the device may be limited.
from Yukon Group 2024
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