Troubleshooting

Possible cause

The battery is completely discharged.

Solution

Charge the battery.

Solution

In case of any malfunctions during operation, try resetting the device by long pressing the ON/OFF button for 10 seconds.

Possible cause

The USB cable is damaged.

Solution

Replace the USB cable.

Possible cause

The external power supply is discharged.

Solution

Charge the external power supply (if necessary).

Possible cause
The device password has been changed.

Solution

Delete the network and connect again using the password saved in the device.

Possible cause

The device is in an area with too many Wi-Fi networks that may be causing signal interference.

There is a strong source of electromagnetic interference nearby.

Solution

To ensure a stable Wi-Fi connection, relocate the device to an area with fewer or no Wi-Fi networks.

Make sure there are no sources of electromagnetic interference nearby (working motors, transformers, etc.).

More information on solving problems with connection by following the links: Stream Vision FAQ, Stream Vision 2 FAQ.

Possible cause

The smartphone or tablet is beyond reliable Wi-Fi range. There are obstacles between the device and the signal receiver (e.g. concrete walls).

Solution

Move the devices in line-of-sight and within range of the Wi-Fi signal.

More information on solving problems with connection by following the links: Stream Vision FAQ, Stream Vision 2 FAQ.

Possible cause

These problems may occur during observation in adverse weather conditions (snow, rain, fog, etc.).

Possible cause

Brightness or contrast level is too low.

Solution

Adjust the brightness or contrast in the Quick Menu.

Possible cause

The device was exposed to static charges during operation.

Solution

When the exposure to static charges is over, the device may either reboot automatically or require to be switched off and on again.

Possible cause

Dust or condensation on the interior or exterior optical surfaces of the lens.

Solution

Wipe the exterior optical surfaces with a soft cotton cloth. Dry it. Let it stand for 4 hours in a warm room.

Possible cause

The lens will not focus.

Solution

Adjust the sharpness by rotating the lens adjuster.

Possible cause

The position of the digital module on the daylight optical device requires adjusting.

Solution

Remove the adapter and set the display to the center of the field of vision (see section Installing Digital Module on the Optical Device).

Possible cause

Incorrect setting.

Solution

Adjust the device in accordance with section Powering on and Image Setting. Check the outer surfaces of the lens and eyepiece; where necessary, wipe them free from dust, condensate, frost, etc. In cold weather, you can use special anti-fogging coatings (as, for example, for corrective glasses).

Possible cause

The adapter insufficiently clamped.

Unsuitable insert selected.

Solution

Select a suitable insert and clamp the adapter as recommended (see the section Installing Digital Module on the Optical Device).

Possible cause

Unsuitable insert selected.

Solution

Select a suitable insert.

Check for a gap between the lips of the adapter.

Possible cause

The Bluetooth module is not turned on.

Solution

Turn on the Bluetooth module according to the instructions (see the Bluetooth section).

Possible cause

The Remote control is not activated.

Solution

Activate the remote control according to instructions (see the Remote Control Activation section).

Possible cause

The Remote Control is out of range of the device.

Solution

Return to the device coverage area.

Possible cause

Remote control battery low.

Solution

Install a new CR2032 battery as follows: unscrew the screws on the rear cover of the Remote Control, remove the cover, install a new battery, and screw the cover with screws.