For technical support please contact support@pulsar-vision.com.
Answers to frequently asked questions about the devices can also be found in the FAQ section.
Possible cause
The battery is completely discharged.
Solution
Charge the battery.
Solution
In case of any malfunctions during operation, try resetting the device by long pressing the ON/OFF button for 10 seconds.
Possible cause
The USB cable is damaged.
Solution
Replace the USB cable.
Possible cause
The external power supply is discharged.
Solution
Charge the external power supply (if necessary).
Possible cause
Calibration is required.
Solution
Perform image calibration according to the Microbolometer Calibration section of the manual.
Solution
If the image does not clear after calibration, you need to recalibrate.
Possible cause
After turning on the device, it takes some time for the sensor temperature to stabilize. This is normal and is not a defect.
Possible cause
Manual calibration has been performed with the lens cover open.
Solution
Check the Calibration Mode, close the lens cover and calibrate the device.
Possible cause
Brightness or contrast level is too low.
Solution
Adjust the brightness or contrast level in the Quick Menu.
Possible cause
The device was exposed to static charges during operation.
Solution
When the exposure to static charges is over, the device may either reboot automatically or require to be switched off and on again.
Possible cause
You are looking through glass.
Solution
Remove the glass or change the viewing position to avoid it.
Possible cause
These problems may occur during observation in adverse weather conditions (snow, rain, fog, etc.).
Possible cause
In positive temperature conditions, objects being observed (surroundings and background) heat up differently because of thermal conductivity, thereby generating a high temperature contrast. Consequently, the image quality produced by the thermal imager will be better.
In low-temperature conditions, objects being observed (background) will cool down to roughly the same temperature, which leads to a greatly reduced temperature contrast and a degraded image quality. This is normal for all thermal imaging devices.
Possible cause
There is an object in front of the receiver or emitter lens preventing signal transmission.
Solution
Make sure that: the lenses are not blocked by your hand or fingers; the lenses are clean.
Possible cause
The device is not being held steadily when measuring.
Solution
Keep the device steady when measuring.
Possible cause
Distance to the object exceeds 1000 m.
Solution
Pick an object at a distance not longer than 1000m.
Possible cause
Low reflection ratio (i.e. leaves of trees).
Solution
Pick an object with higher reflection ratio (see point Additional Information in section Built-In Laser Rangefinder).
Possible cause
Inclement weather conditions (rain, mist, snow)
from Yukon Group 2024
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