Troubleshooting

Possible cause

The Battery Pack is empty.

Solution

Charge the battery pack.

Solution

In case of any malfunctions during operation, try resetting the device by long pressing the ON/OFF button for 10 seconds.

Possible cause

USB cable is damaged.

Solution

Replace USB cable.

Possible cause

The external power supply is discharged.

Solution

Charge the external power supply.

Possible cause

Calibration is required.

Solution

Carry out calibration according to Microbolometer Calibration section.

Solution

If the image does not clear after calibration, you need to recalibrate.

Possible cause

After turning on the device, it takes some time for the sensor temperature to stabilize. This is normal and is not a defect.

Possible cause

The device was exposed to static electricity during operation.

Solution

After exposure to static electricity, the device may either reboot automatically, or require turning off and on again.

Possible cause

Brightness or contrast level is too low.  

Solution

Adjust the brightness or contrast level in the Quick Menu.

Possible cause

Problems described may arise in adverse weather conditions (snow, rain, fog etc.).

Possible cause

Password in the device was changed.    

Solution

Delete network and connect again inserting the password saved in the device.

Possible cause

There are too many Wi-Fi networks in the area where the device is located which may cause signal interference.

Solution

To ensure stable Wi-Fi performance, move the device to an area with few or no Wi-Fi networks.

More information on solving problems with connection to Stream Vision by following the link.

Possible cause

Smartphone or tablet is out of range of a strong Wi-Fi signal. There are obstacles between the device and the smartphone or tablet (e.g., concrete walls).

Solution

Relocate smartphone or tablet into the Wi-Fi signal line of sight.

More information on solving problems with connection to Stream Vision by following the link.

Possible cause

Observation through glass.

Solution

Remove the glass from the field of vision.

Solution

Presence of dots is caused by peculiarities of microbolometer or display production technology and is not a defect.

Possible cause

Remote control is not activated.

Solution

Activate the remote control according to instructions.

Possible cause

Wireless remote control low battery.

Solution

Install a new CR2032 battery.

Possible cause

Because of variations in thermal conductivity, objects (surrounding environment, background) under observation become warm more quickly at above-zero temperatures, which allows higher temperature contrast and, thus, the quality of the image produced by a thermal imager will be better.

At low operating temperatures, objects under observation (background) normally cool down to roughly identical temperatures, which leads to lower temperature contrast, and to image quality (precision) degradation. This is normal for thermal imaging device.

Possible cause

There is an object in front of the receiver or emitter lens preventing signal transmission

Solution

Make sure that: the lenses are not blocked by your hand or fingers; the lenses are clean.

Possible cause

The device is not being held steadily when measuring.

Solution

Keep the device steady when measuring.

Possible cause

Distance to the object exceeds 1000 m.

Solution

Pick an object at a distance not longer than 1000m.

Possible cause

Low reflection ratio (for example, tree leaves)

Solution

Pick an object with higher reflection ratio (see point Additional Information in section Built-In Laser Rangefinder.

Possible cause

Inclement weather conditions (rain, mist, snow)

Solution

To replace the USB cable, contact your local distributor.

Self-repair of the cable is prohibited.

The ability to use a USB cable from other manufacturers with the device may be limited.