Troubleshooting

Possible cause

The Battery Pack is empty.

Solution

Charge the battery pack.

Solution

In case of any malfunctions during operation, try resetting the device by long pressing the ON/OFF button for 10 seconds.

Possible cause

USB cable is damaged.

Solution

Replace USB cable.

Possible cause

The external power supply is discharged.

Solution

Charge the external power supply.

Possible cause

Calibration is required.

Solution

Perform image calibration according to Microbolometer Calibration section.

Solution

If the image does not clear after calibration, you need to recalibrate.

Possible cause

After turning on the device, it takes some time for the sensor temperature to stabilize. This is normal and is not a defect.

Possible cause

The diopter adjustment range is not enough for your eyesight.

Solution

If you wear glasses with a range of -3/+5, keep glasses on when looking through the eyepiece.

Possible cause

The device was exposed to static electricity during operation.

Solution

After exposure to static electricity, the device may either reboot automatically, or require turning off and on again.

Possible cause

Brightness or contrast level is too low.

Solution

Adjust the brightness or contrast in the Quick Menu.

Possible cause

Dust and condensation are covering the outside or inside optical surfaces.            

Solution

Wipe the outside optical surfaces with a soft cotton cloth. Let the riflescope dry by leaving it in a warm environment for 4 hours.

Possible cause

The lens is not focused (except for Model XM30).

Solution

Adjust the image sharpness by rotating the lens focus ring.

Possible cause

The riflescope is not mounted securely or the mount was not fixed with thread sealant.

Solution

Check that the riflescope has been securely mounted.

Make sure that the same cartridge type and load bullets are being used as when the scope was initially zeroed.

If your riflescope was zeroed during the summer, and is now being used in the winter (or the other way round), in the day or night, or through extreme temperature changes) slight shifts in points of impact are possible. Double-checking your zero before hunting is recommended.

Possible cause

After shooting, the aiming reticle may not be in the centre of the display. This is normal and is not a defect.

Possible cause

Wrong settings.              

Solution

Adjust the riflescope according to the Powering on and Image Setting section.

Check the outer surfaces of the objective lenses and eyepiece and, where necessary, wipe away dust, condensation, frost, etc. In cold weather, you can use special anti-fogging coatings (e.g., the same as for corrective glasses).

Possible cause

Password in the riflescope was changed.

Solution

Delete network and connect again inserting the password saved in the riflescope.

Possible cause

There are too many Wi-Fi networks in the area where the riflescope is located which may cause signal interference.

Solution

To ensure stable Wi-Fi performance, move the riflescope to an area with few or no Wi-Fi networks.

More information on solving problems with connection by following the links: Stream Vision FAQ, Stream Vision 2 FAQ.

Possible cause

Smartphone or tablet is out of range of a strong Wi-Fi signal. There are obstacles between the device and the smartphone or tablet (e.g., concrete walls).

Solution

Relocate smartphone or tablet into the Wi-Fi signal line of sight.

More information on solving problems with connection by following the links: Stream Vision FAQ, Stream Vision 2 FAQ.

Possible cause

Observation through glass.

Solution

Remove the glass from the field of vision.

Possible cause

These problems may occur during observation in adverse weather conditions (snow, rain, fog etc.).

Solution

Presence of dots is caused by peculiarities of microbolometer or display production technology and is not a defect.

Possible cause

In positive temperature conditions, objects being observed (surroundings and background) heat up differently because of thermal conductivity, thereby generating a high temperature contrast. Consequently, the image quality produced by the thermal imager will be better.

In low-temperature conditions, objects being observed (background) will cool down to roughly the same temperature, which leads to a greatly reduced temperature contrast and a degraded image quality. This is normal for all thermal imaging devices.

Solution

To replace the USB cable, contact your local distributor.

Self-repair of the cable is prohibited.

The ability to use a USB cable from other manufacturers with the device may be limited.