Troubleshooting

Possible cause

Battery Pack is discharged.

Solution

Charge the Battery Pack.

Solution

In case of any malfunctions during operation, try resetting the device by long pressing the ON/OFF button for 10 seconds.

Possible cause

The USB cable is damaged.

Solution

Replace the USB cable.

Possible cause

External power supply is discharged.

Solution

Charge the external power supply.

Possible cause

Calibration is required.

Solution

Perform the calibration according to Microbolometer Calibration section.

Solution

If the image does not clear after calibration, you need to recalibrate.

Possible cause

After turning on the device, it takes some time for the sensor temperature to stabilize. This is normal and is not a defect.

Possible cause

Brightness or contrast level is too low.

Solution

Adjust the brightness or contrast level in the Quick Menu.

Possible cause

Problems described may arise in adverse weather conditions (snow, rain, fog, etc.).

Possible cause

Password in the device was changed.

Solution

Delete network and connect again inserting the password saved in the device.

Possible cause

There are too many Wi-Fi networks in the area device is located which may cause signal interference.

Solution

To ensure stable Wi-Fi performance, move the scope to an area with few or no Wi-Fi networks.

More information on solving problems with connection to Stream Vision by following the link.

Possible cause

Smartphone or tablet is out of range of a strong Wi-Fi signal. There are obstacles between the device and the smartphone or tablet (e.g., concrete walls).

Solution

Relocate smartphone or tablet into the Wi-Fi signal line of sight.

More information on solving problems with connection to Stream Vision by following the link.

Possible cause

The device was exposed to static electricity during operation.

Solution

After exposure to static electricity, the device may either reboot automatically, or require turning off and on again.

Possible cause

Because of variations in thermal conductivity, objects (surrounding environment, background) under observation become warm more quickly at above-zero temperatures, which allows higher temperature contrast, so the quality of the image produced by a thermal imager will be better.

At low operating temperatures, objects under observation (background) normally cool down to roughly identical temperatures, which leads to reduced temperature contrast and to image quality (precision) degradation. This is normal for thermal imaging devices.

Possible cause

You are looking through glass.

Solution

Remove the glass or change the viewing position to avoid it.

Possible cause

Remote control is not activated.

Solution

Activate the remote control according to instructions.

Possible cause

Wireless remote control low battery.

Solution

Install a new CR2032 battery.

Solution

To replace the USB cable, contact your local distributor.

Self-repair of the cable is prohibited.

The ability to use a USB cable from other manufacturers with the device may be limited.