FAQ | Pulsar

My device will not connect to my phone.

Please see the connection guides:

For iOS devices

For Android devices

Please make sure you are using the latest Stream Vision version.
Google Play App Store / Update the app if necessary.
Please make sure you have turned on WiFi in your device.
Please switch device's WiFi bandwidth to 2.4 GHz (instead of 5 GHz, if applicable).
Please make sure you have turned on GPS (Location) on your mobile device.
Turn off and on your Pulsar device and phone and try reconnecting.
Please turn on "Flight mode" before establishing connection.

Stream Vision 2 app closes when launching on Android device.

Please update your Stream Vision 2 app to have the issue resolved.

My iPhone based on iOS16 / iOS17 will not connect to Stream Vision 2.

Please update your Stream Vision 2 to have the issue resolved.

Download link for the app on the App Store:

https://apps.apple.com/us/app/stream-vision/id1069593770

When connecting my phone shows the message "Weak signal" or "No internet connection".

Please ignore such messages, they have nothing to do with the connection to the device.

The Pulsar device is not the source of the Internet connection, which is why the phone shows them.

Please proceed with connection instructions above.

My phone will not stay connected to a Pulsar device.

Please make sure GPS (Location) is on in your mobile device.
Try switching on the "Flight mode" (for iOS devices) and disable mobile data transfer.
Try turning off your home WiFi router or other strong WiFi networks and re-try the connection.
Turn off the "Switch to mobile data" (Android) option – this smartphone feature may automatically shut down the connection to the Pulsar device.
For Android devices please select "allow all” for the App's features of your phone settings.
For iOS 14 and 15 make sure the "Local network" setting is on in the app's permissions.
For better performance while downloading files or while updating firmware, please make sure the distance between your device and phone is within 0.5-2m.

Should the issue persist:

Return to default settings in your Pulsar device.
Check that the password in the Pulsar device is correct (or set up a new password).
Delete (forget) the Pulsar device's network in your phone and connect to this network with a new password.

My phone is asking for a password or will not accept the password.

Default password is 12345678. You can check and change it in the "WiFi Settings" menu item of your device.
To reset your password, please go to "General settings"=> "Default settings".

Videos cannot be downloaded from the App to my phone.

Please make sure your device is connected to the phone.

Follow the connection instructions above (link).

Video files saved to Android phone’s gallery cannot be played.

Solution:

Download file from device to the Stream Vision app.
Disconnect device from the app.
Turn on mobile data transfer on your phone.
Select a file in the app gallery and share it via an external app (whatsapp, telegram etc).

Instead of mobile data in point 3, you may connect WiFi on your phone and send / share a file using internet over WiFi.

An alternative solution is to place files in the Pulsar cloud and share a link to the cloud with anyone.

File download takes too long or download is interrupted.

Please make sure the phone is not trying to connect to a stronger WiFi network or a network set as default.
Please make sure the distance between your device and smartphone is within 0.5-2m.

I cannot share my videos via Whatsapp or Facebook.

Please make sure that mobile data are turned on in your mobile device.
Alternatively, please disconnect your Pulsar device and phone and use the WiFi network to share files.

Is it possible to share multiple files simultaneously?

No, you can only share files one by one.

Choose a downloaded file from the app gallery and click on the “share” link in the bottom left corner.

How do I change a method for sharing files?

Please go to phone settings(Applications), choose “Applications”, select the app you are sharing with, and deselect "Use as default".
Please note that the phone's menu items may look different depending on the phone model.

Why do I need to turn on Location (GPS) in my phone to be able to connect?

Enabling the GPS (Location) function is required for the application to remember the network name and then, if the connection with the device is lost / restored, it can re-connect automatically.

The application does not collect location data for any other purpose.

Connection is impossible without turning on GPS.

Does the app have motion detection?

Motion detection will become available in future app releases.

For updates, please stay tuned to our news: on Facebook and our website

My device was stolen. Can you track it down using GPS or the IP address when connecting via Stream Vision?

Pulsar devices do not feature a GPS module or IP tracking system for tracking. You may send your serial number to support@pulsar-vision.com, our service centre will let you know if the device is returned for repair.

The app will not accept a verification code when setting up a Pulsar cloud account. What can I do?

Please try restarting the application and retry.

If this does not help, please try accessing with the help of a Facebook, Google or Apple account.

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ISSUES (Stream Vision 2)

ISSUES (Stream Vision 2)