FAQ | Pulsar

Stream Vision 2 v.1.3.0

What's new in the 1.3.0. app version?

The new version of Stream Vision 2 introduces new features:

Motion detection function.
Direct links to user manuals in the device description tab.
Ability to copy photo and video files into smartphone’s gallery (only for Android).
App stability enhancement.

How to enable the "Motion Detection" function?

Connect your Pulsar device to your phone.
Launch the Stream Vision 2 application. Press the “Connect Device” button in the application.
Press the “Viewfinder” button.
Select "Settings" in the upper right corner of the app screen.
Select “Motion Detection”, move the slider to the “on” position.

What features does the “Motion Detection” feature offer?

Selection of sensitivity level - a higher level allows you to detect a smaller object.
Ability to select notification type (sound or vibration).
“Passive mode” mode – allows you to record video even when device’s display is turned off.
Automatic recording function when motion is detected - recording ends 30 seconds after the start of recording.

Saving files to the phone's gallery.

To save a video or photo recorded with Stream Vision 2:

Go to the Stream Vision 2 gallery.
Select the required file.
Click the "Share" button.
Select the "Files" icon - the selected file will be saved in the gallery of your Android phone.
After saving, the file will be displayed in the phone's gallery as a regular media file.

How can I access my device's user manual?

In the "Settings" section, choose your device from the list of connected devices.
When clicking on a device from the list, information about your device will open.
Select “User manual” to open it in your phone’s browser.
To access the user manual, make sure your phone is connected to the internet.

1. How do I make sure that Stream Vision 2 is compatible with my device?

Please check if your device is compatible with Stream Vision 2 using the compatibility table at

https://www.pulsar-nv.com/glo/compatible-with-stream-vision/

2. My device works with Stream Vision 1. Will it work with Stream Vision 2?

Please check using the compatibility table at

https://www.pulsar-nv.com/glo/compatible-with-stream-vision/

3. How to install Stream Vision on my phone?

Please download the App from Google Play or the App Store.

Stream Vision is compatible with Android 7 and higher; iOS 13 and higher.

Windows OS is not supported.

4. Can I use the app on a tablet?

The application is not optimized for use with tablets, so the graphical interface on such devices may not display correctly.

5. What are the main features of Stream Vision 2?

Major features are as follows:

Video and photo gallery;
Remote video viewing from the device in real time;
Remote control of the device;
Firmware update for your device;
Free space in the Stream Vision 2 cloud storage;
News feed.

6. I can't install the Stream Vision 2 app from Google Play store. Why?

The application may not be available for installation on some phones due to noncompliant technical characteristics of the equipment.

Please use an alternative phone.

7. Can I install Stream Vision 2 on my PC or Mac?

No, Stream Vision is designed for mobile devices only.

8. How do I connect my Pulsar device to a phone?

1) Turn on WiFi on your Pulsar device. A WiFi icon in the status bar will start to flicker, then a question mark will appear next to it.

2) Turn on WiFi in your smartphone settings.

3) Select the network with your Pulsar device's name (contains device name and the 4 last digits of its serial number) in your phone. Click "Connect".

Please ignore "weak signal" and "no internet connection" messages (if any).

4) Type in the device’s password in the prompt box.

Default password is 12345678.

To reset or change your password, please go to the menu item "General settings"=> "Default settings" on your device.

A WiFi icon with a question mark in the status bar of your Pulsar device will change to an icon with a phone symbol. This means your phone is connected.

5) Launch Stream Vision 2 on your phone. Press the button “Connect device”.

9. How do I update the firmware on my Pulsar device using Stream Vision 2?

1) Download the Stream Vision 2 App from Google Play or the App Store free of charge.

2) Connect your Pulsar device to your mobile device (refer to point 8 above).

3) Launch Stream Vision 2 and go to “Settings”.

4) Select your connected Pulsar device and press “Check for updates”.

Important:

If your Pulsar device is connected to your phone, please use Mobile data (GPRS / 3G / 4G / 5G) to download the update.

- If your Pulsar device is not connected to your phone but is already in the “Device” menu section, you can use WiFi to download updates.

5) Download the firmware update to the application, connect your device unless it´s connected.

6) Press “Update device” and wait for the update to download and install.

Then the Pulsar device will restart and be ready to operate.

10. An error occurs while downloading the firmware update. What should I do?

Please make sure that:

You have the latest Stream Vision 2 version.
Your mobile connection is active during download.
Your phone is not connected to the Pulsar device during download.

11. How do I check whether a firmware update is available for my device?

1) Please use this link to check the latest firmware update for your device.

Alternatively, please proceed to the "Settings" = > “Device” section in Stream Vision, select your product and click on "Check for updates".

If an update is available, you will see a respective message and you will be able to download it.

3) If the option “Automatic update download” is selected, updates will be downloaded with no user interaction.

Update installation needs to be done manually.

12. Can I use the app vertically?

Yes, the app works both in landscape (horizontal) and portrait (vertical) modes.

Rotate your phone to choose the required screen orientation.

13. How to exit "Guest mode"?

Please go to the "WiFi Settings" => "Access level setup" menu item of your device to switch from "Guest" mode to "Owner" mode.

14. Is it possible to connect my Pulsar device to two mobile devices simultaneously?

No, it’s only possible to connect to one mobile device at a time.

15. How do I register on the Cloud?

Select the menu item “Gallery” => “Cloud” => “Authorization”.

You can sign in using either your account in Google, Facebook, the App Store or phone number.

For Android users the device should not be connected to the app while signing in.

For iOS users – signing in is possible with a connected device.

16. Do I need to pay to use the Cloud?

No, registered users can use the 16 GB cloud storage free of charge.

17. Will the ballistic calculator be available in the app?

The ballistic calculator will become available as a separate app.

18. How do I change the default location when sharing files?

To cancel the current app (SMM or email) as a default sharing location, please go to the settings of your phone (Applications), select "Facebook" and deselect "Use as default".
Please note that the mentioned names of the phone's menu items may look and sound different.

19. Is it possible to stream video by connecting device to PC?

No, connection to PC is intended to transfer recorded files to PC and to charge your Pulsar device. To stream video from your Pulsar device, please download Stream Vision application.

20. Is there a limited phone number length in the prompt field when registering in the cloud?

At the moment there is a limit of 12 digits when entering a phone number. We will fix this issue in the near future.

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HOW TO (Stream Vision 2)

HOW TO (Stream Vision 2)