General

The Upgrade Program allows Telos users to replace their device parts with new ones featuring better characteristics and to enhance their gear on demand.

Depending on the particular Telos model, the possible parts that can be upgraded are the:

• sensor
• laser rangefinder (if current model has no integrated LRF)
• objective lens

All Telos models except the Telos LRF XL50 are eligible for an upgrade. Please see the Telos upgrade map here.

No, as for now you can only upgrade your device to the Telos model featuring improved characteristics. 

Anyone, who has Telos device, which is eligible for an upgrade. 

You receive a renewed three-year warranty for the upgraded parts, but the device warranty remains the same.
Warranty periods for the device and upgraded parts will be visible in your account on the upgrade portal upgrade documents.

Once your device has been processed and upgraded at our manufacturing facility, you will receive an invoice for all the work we have done by email together with the upgraded device. 

Please note that the returned old parts become the property of Pulsar, which organises the upgrade and recycles or disposes of the parts. If you decide to return the new device in accordance with the terms and conditions, you will be refunded the price you actually paid, but it will not be possible to retrieve the old parts.

Yes, so be sure to save any footage from your device to a safe place before shipping the device for an upgrade.

1. Decide on your upgrade 
2. Contact your local dealer or distributor to get a quote 
3. Hand over your device to the dealer or distributor 
4. Device upgrade in progress 
5. Receive your device back