Troubleshooting

Possible cause

The battery is completely discharged.

Solution

Charge the battery.

Solution

In case of any malfunctions during operation, try resetting the device by long pressing the ON/OFF button for 10 seconds.

Possible cause

The USB cable is damaged.

Solution

Replace the USB cable.

Possible cause

The external power supply is discharged.

Solution

Charge the external power supply (if necessary).

Possible cause

Calibration is required.

Solution

Perform image calibration according to the Calibration Mode section of the manual.

Possible cause

Manual calibration has been performed with the lens cover open.

Solution

Check the Calibration Mode, close the lens cover and calibrate the device.

Solution

If the image does not clear after calibration, you need to recalibrate.

Possible cause

After turning on the device, it takes some time for the sensor temperature to stabilize. This is normal and is not a defect.

Possible cause

Brightness or contrast level is too low.

Solution

Adjust the brightness or contrast in the Quick Menu.

Possible cause

The device was exposed to static charges during operation.

Solution

When the exposure to static charges is over, the device may either reboot automatically or require to be switched off and on again.

Possible cause

You are looking through glass.

Solution

Remove the glass or change the viewing position to avoid it.

Possible cause

These problems may occur during observation in adverse weather conditions (snow, rain, fog, etc.).

Possible cause

Device password has been changed.

Solution

Delete the network and connect again using the password saved in the device.

Possible cause

The device is in an area with too many Wi-Fi networks that may be causing signal interference.

Solution

To ensure a stable Wi-Fi connection, relocate the device to an area with fewer or no Wi-Fi networks.

Solution

Switch the device's Wi-Fi bandwidth.

Possible cause

The device has a 5 GHz network enabled, but the smartphone only supports 2.4 GHz.

Solution

Switch the device's Wi-Fi bandwidth to 2.4 GHz.

More information on solving problems with connection to Stream Vision 2 by following the link.

Possible cause

The smartphone or tablet is beyond reliable Wi-Fi range. There are obstacles between the device and the signal receiver (e.g. concrete walls).

Solution

Move the devices in line-of-sight and within range of the Wi-Fi signal.

More information on solving problems with connection to Stream Vision 2 by following the link.

Possible cause

In positive temperature conditions, objects being observed (surroundings and background) heat up differently because of thermal conductivity, thereby generating a high temperature contrast. Consequently, the image quality produced by the thermal imager will be better.

In low-temperature conditions, objects being observed (background) will cool down to roughly the same temperature, which leads to a greatly reduced temperature contrast and a degraded image quality. This is normal for all thermal imaging devices.

Possible cause

Algorithms that are used for image processing might sometimes cause traces of horizontal lines to temporarily appear on the image. This should not be considered as a critical error.

Possible cause

The Bluetooth module is not turned on.

Solution

Turn on the Bluetooth module according to the instructions (see the Bluetooth section).

Possible cause

The Remote control is not activated.

Solution

Activate the remote control according to instructions (see the Remote Control Activation section).

Possible cause

The Remote Control is out of range of the device.

Solution

Return to the device coverage area.

Possible cause

Remote control battery low.

Solution

Install a new CR2032 battery as follows: unscrew the screws on the rear cover of the Remote Control, remove the cover, install a new battery, and screw the cover with screws.

Possible cause

The status bar may be partially or completely invisible due to the optical zoom of your optical device. The lower the magnification, the more you see.

Solution

Decrease the optical device magnification.

Solution

Reduce the size of the interface by long pressing the DOWN/MODE (7) button.

Solution

You can use the Stream Vision 2 app to see the full status bar on your smartphone screen.