Troubleshooting

Possible cause

Battery Pack is discharged.

Solution

Charge the battery.

Solution

In case of any malfunctions during operation, try resetting the device by long pressing the ON/OFF button for 10 seconds.

Possible cause

USB cable is damaged.

Solution

Replace USB cable.

Possible cause

External power supply is discharged.

Solution

Charge the external power supply (if necessary).

Possible cause

The diopter adjustment range is not enough for your eyesight.

Solution

If you wear glasses with a range of +3/-5, keep glasses on when looking through the eyepiece.

Possible cause

Condensation on the external surface of the eyepiece lens.

Solution

Wipe the lens with a cloth.

Possible cause

The device has accumulated static charge during operation.

Solution

As soon as the impact of the static charge is over, the device may reboot automatically; alternatively please turn off and restart the device.

Possible cause

Brightness or contrast level is too low.

Solution

Adjust brightness/contrast in the Quick Menu.

Possible cause

Dust and condensate are covering the outside optical surfaces after the riflescope was brought in from the cold into a warm environment, for example.

Solution

Clean the lens surfaces with a blower and soft lens cloth. Let the riflescope dry by leaving it in a warm environment for 4 hours.

Possible cause

The objective lens is not focused.

Solution

Adjust the image by rotating the lens focusing knob.

Possible cause

The riflescope is not mounted securely or the mount was not fixed with thread sealant.

Solution

Check that the riflescope has been securely mounted.

Make sure that the same type and caliber bullets are being used as when the scope was initially zeroed.

If your riflescope was zeroed during the summer, and is now being used in the winter (or the other way round), a small displacement of the point of impact is possible.

Possible cause

After shooting, the aiming reticle may not be in the centre of the display. This is normal and is not a defect.

Possible cause

Wrong settings

Solution

Adjust the riflescope according to the instructions given in section Powering On and Image Setting.

Check the surfaces of the eyepiece and objective lenses and clean them if necessary from dust, condensation, frost, etc. To prevent fogging in cold weather, apply a special anti-fog solution (for example, as for corrective glasses).

Possible cause

The riflescope is used in the daytime at long distances.     

Solution

Check focusing in the nighttime.

Possible cause

Password in the riflescope was changed.

Solution

Delete network and connect again entering the password saved in the riflescope.

Possible cause

There are too many Wi-Fi networks in the area where the riflescope is located which may cause signal interference.

Solution

To ensure stable Wi-Fi performance, move the riflescope to an area with few or no Wi-Fi networks.

More information on solving problems with connection by following the links: Stream Vision FAQ, Stream Vision 2 FAQ.

Solution

Use the riflescope with a closed lens cover.

Solution

Presence of dots is caused by peculiarities of sensor or display production technology and is not a defect.

Solution

• Examine the contacts in the IR Illuminator and riflescope port for contamination or coat.
• Clean carefully if necessary.
• Check their integrity.
• Check the contact area for debris.
• Clean if necessary.

Possible cause

This effect is due to the peculiarity of operation of IR Illuminators and it’s not a defect.

Possible cause

In front of the receiver lens or emitter lens there is an object that prevents signal transmission.

Solution

Make sure that: the lenses are not blocked by your hand or fingers; the lenses are clean.

Possible cause

The riflescope is not held steadily when measuring.

Solution

Do not stress the riflescope when measuring.

Possible cause

Distance to the object exceeds 1000m. 

Solution

Choose an object at a distance closer than 1000m.

Possible cause

Low reflection ratio (i.e. leaves of trees).

Solution

Pick an object with higher reflection ratio (see point Peculiarities of Operation in section Built-In Laser Rangefinder.

Possible cause

Inclement weather conditions (rain, mist, snow).

Possible cause

The metal part in the riflescope’s body is a heat sink designed to withdraw heat from the electronic components during riflescope’s operation. This ensures optimum temperature range for the electronic components.        

Solution

Warm heat sink is normal and is not a defect.