ISSUES (Stream Vision)

Please:

• Make sure that you have activated WiFi in your Pulsar device. A WiFi icon with a question mark should appear in the status bar.
• Make sure that you are using the latest version of Stream Vision. Download the App from Google Play or App Store.
• Check that the password in the Pulsar device is correct. Default password is 12345678.  You can change it in the "WiFi Settings" menu item of your Pulsar device. 
• To reset password, please go to the "General settings"=> "Default settings". 
• Make sure you have Location (GPS) on in your phone.
• Repeat the connection procedure.

• Default password is 12345678. You can check and change it in the "WiFi Settings" menu item of your device. 
• To reset your password, please go to the "General settings"=> "Default settings". 

Please ignore such messages, they have nothing to do with the connection to the device.

The Pulsar device is not the source of the Internet connection, which is why the phone shows them.

Please proceed with connection as mentioned in point 3 of the connection instructions. 

• Please make sure GPS (Location) is on in your mobile device.
• Try switching on the "Flight mode" (for iOS devices) and disable mobile data transfer.
• Try turning off your home WiFi router or other strong WiFi networks and re-try the connection.
• Turn off the "Switch to mobile data" (Android) option – this smartphone feature may automatically shut down the connection to the Pulsar device. 
• For Android devices please select "allow" all for the App's features of your phone settings.
• For iOS 14 make sure the "Local network" setting is on in the app's permissions.

• For better performance while downloading files or while updating firmware, please make sure the distance between your device and

  phone is within 0.5-2m. 

Should the issue persist:

• Return to default settings in your Pulsar device.
• Check that the password in the Pulsar device is correct (or set up a new password)
• Delete (forget) the Pulsar device's network in your phone and connect to this network with a new password. 

Please make sure your device is connected to the phone. 

Follow the connection instructions (point 3) here.

Please make sure the distance between your device and smartphone is within 0.5-2m.

Note that other strong WiFi networks in the area may negatively impact download speed or connection stability.

This can be solved by updating firmware. Please check if there is a new firmware for your device here.

For devices not on the list, to play the sound, please download video to your iPhone and use an alternative media player such as VLC.

Enabling the GPS (Location) function is necessary for the application to remember the network name and then,

if the connection with the device is lost / restored, it can re-connect automatically.

The app does not collect location data for any other purpose.

Connection is impossible without turning on GPS.

Unfortunately, we cannot confirm when or if this function will be available again.

We apologise for the inconvenience.

Unfortunately, Pulsar devices do not feature a GPS module or IP tracking system to have it tracked. You may advise your serial number, our service center will let you know once is returned for repair.